Big News: Wix Now Offers HIPAA Compliance! What You Need to Know
- Ashley Dedin
- Jan 19
- 2 min read
For a long time, healthcare providers, therapists, and wellness professionals faced a major hurdle when building on Wix: HIPAA compliance. Until recently, if you wanted to collect sensitive health information through an intake form or booking system, you had to use clunky third-party integrations. But that has officially changed! Wix now offers built-in tools to help your website meet HIPAA standards.
In my latest video, I break down exactly what this means for your business and how to get started.
What is HIPAA (and Why Does it Matter)?
If you are a US-based practitioner collecting Protected Health Information (PHI)—like medical histories or treatment details—you are legally required to keep that data secure under federal law. Using a non-compliant form for an intake process isn't just a technical "no-no"; it's a legal risk.
How to Activate HIPAA Compliance on Wix
Wix has made the activation process relatively straightforward, but there are a few "must-haves" before you can flip the switch:
Upgrade Your Plan: HIPAA features are only available on Business Plus, Business Elite, or Enterprise plans [03:26]. If you’re on a Light plan, you’ll be prompted to upgrade.
Activate PHI Protection: You’ll find this under the Compliance, Privacy & Cookies section of your site dashboard [03:04].
Use Supported Apps: Not every Wix app is compliant. You must use specific apps like Wix Bookings or Wix Forms that meet PHI security standards [04:02].
Sign the BAA: This is the most important step! You must sign a Business Associate Agreement (BAA) with Wix. This contract spells out exactly how your data is secured and defines the responsibilities for both you and Wix [05:11].
A Word of Caution
Activating these tools is a huge step, but it doesn't automatically make your entire business compliant. You are still responsible for how you configure your site and manage your workflows [01:57]. As I always say, using native Wix apps is the best way to keep your integrations simple and secure.
Watch the Full Breakdown
Want to see where to click and which apps are supported? Watch my full walkthrough below:
Still can't figure this out on your particular Wix website?
Navigating compliance settings can be stressful when you’re trying to run a practice. If you’re feeling overwhelmed by the technical setup or want to ensure your intake forms are routed correctly, I’m here to help.
Book anywhere from 15-90 minutes with me to troubleshoot your site live. We can hop on a screen share and walk through the compliance activation together.
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